Refund policy

At Opalarastyle, we are committed to providing excellent customer service and a secure shopping experience for customers worldwide.

We accept returns within 30 days of the delivery date, regardless of your location.

Return Conditions

To qualify for a return, products must:

• Be unused, unworn, and unwashed
• Include all original tags and labels
• Be returned in original packaging
• Be free from damage caused by misuse or improper handling

Once your return is received and inspected, we will process either:

• A replacement or exchange
• A refund for the returned item(s)

Please note:
Failure to return items in original condition may result in up to 10% deduction from the refund amount.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The wrong item was shipped
• The item arrived damaged or defective
• An error occurred due to our fulfillment process

In these cases, Opalarastyle will cover reasonable return or replacement shipping costs.

Final Sale Items

Non-returnable items may include:

• Clearance or final sale items
• Gift cards
• Promotional or giveaway items
• Products marked as non-returnable

Exchanges & Refunds

• Exchanges are processed after inspection of returned items
• Refunds are issued to the original payment method
• Processing time depends on your payment provider

How to Return an Item

Please include:

• Original packaging
• All tags and labels
• Order number
• Full name
• Preference: refund or exchange

Damaged or Defective Items

Please contact us within:

• 5 business days (domestic orders)
• 10 business days (international orders)

Include:

• Order number
• Clear photos
• Issue description

International Returns

Please mark the parcel as:

"Returned Goods"

Incorrect labeling may cause customs delays or refusal.

Refund Processing

Once approved:

• Refunds will be issued to original payment method
• Shipping fees are non-refundable unless our error occurred
• Processing time depends on bank or payment provider

Contact Us

Email: [email protected]
Support Hours: Monday – Friday | 9:00 AM – 6:00 PM (GMT+8)

Company Information

Store Name: Opalarastyle
Company Name: Huapin Select Limited
Website: opalarastyle.com
Email: [email protected]

Address:
FLAT 08A, 19/F, CHINA SHIPBUILDING TOWER,
650 CHEUNG SHA WAN ROAD,
LAI CHI KOK, HONG KONG